Quick Contact
Please check these answers to common questions before you submit an enquiry.
Q. Travel Money Oz App
Our new swanky app is here! Load your Currency Pass & manage your Travel Money card from our sleek app, and travel like a pro.
- Apple Phones: Download our NEW app here.
- Android Phones: Download our NEW app here.
Q. I have been locked out of my Travel Money Oz account during login.
Please use the "Forgot Password" link on the login page to reset your password and regain access to your account.
Q.I can't receive SMS to verify my account while overseas.
If you need to setup MFA and can't receive SMS while overseas, you can download any Authenticator app from your app store. Once you complete the setup via the Authenticator app, you will be able to setup the Authenticator to provide you with a code for your Travel Money Oz app.
Q. I haven't received the verification email so I can access my online account.
Please check your Junk/Spam inbox as emails may be sent there. A reminder; you have 15 minutes to action the email from when it was requested. After that time, you will need to request a new verification email by logging in again.
Q. I have a question about a transaction on my Currency Pass?
Please call Card Services on 1800 098 231 - for security reasons, we do not have visibility of your transactions so only the Card Services team can assist.